MrFortune Casino Privacy Policy

At MrFortune Casino, we are fully committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at mrfortune.com. By registering an account or continuing to use our platform, you agree to the terms outlined in this document. We encourage you to read it carefully and contact us at support@mrfortune.com if you have any questions.

Who We Are

MrFortune Casino is operated by Green Feather Online Limited, a company registered in Malta (Company No. C80735), with its registered address at Elite Business Centre, Trejqa Ta' Box Box, Msida MSD 1840, Malta. We hold a valid gaming licence issued by the Malta Gaming Authority (Licence No. MGA/B2C/445/2017, issued 16 January 2019). As a data controller, we are responsible for deciding how your personal data is processed and used in connection with the mr fortune casino login process, account management, and all gaming activities on our platform.

Information We Collect

When you register, access, or use our services — including when you complete the mr fortune casino register process — we may collect the following categories of personal data:

• Identity and contact data: full name, date of birth, email address, phone number, and residential address
• Account credentials: username and password used for mrfortune login
• Financial data: payment method details (Visa, Mastercard, Neteller, ecoPayz, Jeton, Neosurf, Flexepin, AstroPay, bank transfer), transaction history, deposit and withdrawal records
• Identity verification documents: government-issued ID, proof of address, source of funds documentation (required under AML obligations)
• Gaming activity data: games played, bets placed, bonuses used, session duration, and wagering history
• Technical data: IP address, browser type, device identifiers, operating system, and cookies
• Communications: records of your interactions with our customer support team via live chat or email

How We Use Your Information

We use the personal data we collect for the following purposes:

• To create and manage your account, including verifying your identity at the MrFortune Casino mr fortune login stage and throughout your use of the platform
• To process deposits and withdrawals and comply with financial regulations
• To provide you with access to our gaming library, bonuses, and loyalty programme features including the Fortune Vault, Complementary Points, and VIP tiers
• To detect and prevent fraud, money laundering, and underage gambling
• To comply with our obligations under the Malta Gaming Authority licence (MGA/B2C/445/2017) and applicable data protection law
• To send you promotional communications and information about mr fortune sign up bonus offers, weekly promotions, and loyalty rewards — where you have given consent
• To improve our services, platform performance, and user experience
• To handle complaints and resolve disputes, including via our ADR providers eCOGRA and the MGA

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: processing is required to fulfil our obligations when you create an account and use our services
• Legal obligation: we must process certain data to comply with anti-money laundering laws, gaming regulations, and tax requirements
• Legitimate interests: we may process data to detect fraud, secure our platform, and improve our services
• Consent: for marketing communications and the use of non-essential cookies, we rely on your explicit consent, which you may withdraw at any time

Cookies and Tracking Technologies

Our MrFortune Casino platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how our services are used. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site.

Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information with:

• Game providers: the 47 providers we work with (including Games Global, Pragmatic Play, Play'n GO, and others) may receive limited technical data necessary to deliver their content
• Payment processors: your financial data is shared with payment service providers to process deposits and withdrawals. Note that transactions may appear on your bank statement as "Green Feather Online"
• Regulatory authorities: we may disclose data to the Malta Gaming Authority or law enforcement where required by law
• Group companies: as part of the Green Feather Online Limited group (which also operates bCasino, Galactic Wins, and Boo Casino), data may be shared within the group for internal administrative purposes
• Dispute resolution bodies: data may be shared with eCOGRA or the MGA in the context of a formal complaint or ADR process

Data Retention

We retain your personal data for as long as your account remains active and for a period of at least five years following account closure, as required by our regulatory obligations. Complementary Points in our loyalty programme are voided after 90 days of inactivity, but this does not affect our data retention obligations. Where data is no longer needed, we securely delete or anonymise it.

International Transfers

As MrFortune Casino operates from Malta within the European Union, your data is primarily processed within the EEA. Where we transfer data outside the EEA — for example, to certain game providers or payment processors — we ensure appropriate safeguards are in place, including standard contractual clauses approved by the European Commission.

Restricted Countries and VPN Use

Our services are not available to residents of the United States, United Kingdom, Israel, Jersey, Guernsey, or the Isle of Man. We do not knowingly collect personal data from individuals in these jurisdictions. Additionally, we strictly prohibit the use of VPNs or proxy services to access our platform. Any accounts found to be using such tools may be suspended, and data collected in connection with such activity may be processed for fraud prevention purposes.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may ask us to correct inaccurate or incomplete data
• Right to erasure: in certain circumstances, you may request that we delete your data
• Right to restriction: you may ask us to limit how we use your data
• Right to portability: you may request your data in a structured, machine-readable format
• Right to object: you may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@mrfortune.com. We will respond within 30 days of receiving your request.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include encryption, secure server infrastructure, and strict internal access controls. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will revise the policy on this page and, where appropriate, notify you by email or through a notice on our platform. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how MrFortune Casino handles your data, please do not hesitate to get in touch with our support team:

• Email: support@mrfortune.com
• Operator: Green Feather Online Limited, Elite Business Centre, Trejqa Ta' Box Box, Msida MSD 1840, Malta
• Regulator: Malta Gaming Authority — you also have the right to lodge a complaint directly with the MGA or your local data protection authority